Below are a selection of our main policies and information for your reference.
Coldsmoke is committed to protecting your privacy. We have policies and security measures in place to ensure that your personal information is handled in a safe, responsible manner.
Coldsmoke collects your information when you register on our site, place an order or subscribe to our newsletter. When registering or ordering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.
If you share your personal information, we will use this information to register you with our website, to administer our website services and/or to process any orders you may place online. We may use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences, but only if you give us your permission.
Coldsmoke uses appropriate security measures to protect your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. However, while we take all reasonable steps to protect our website and all information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Coldsmoke does not sell, rent or disclose our customer’s names, addresses, email addresses or other personal information. In order to maintain our site and provide our client communications, Coldsmoke contracts with select third parties. As necessary, your personal information may be shared with and/or processed by these third parties, solely for the purpose of assisting Coldsmoke in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding.
Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the “contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Coldsmoke collectively, and its subsidiaries and/or affiliates (“Coldsmoke”). The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Coldsmoke.
The contents of our site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our site. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.
User comments, feedback, postcards and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Coldsmoke on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site (collectively, “comments”) shall be and remain Coldsmoke’ property. Such disclosure, submission or offer of any comments shall constitute an assignment to Coldsmoke of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. Thus, Coldsmoke will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Coldsmoke is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to user any compensation for any comments; or (3) to respond to any user comments.
You agree that no comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
You agree that Coldsmoke may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Coldsmoke may use your information for marketing and promotional purposes.
Coldsmoke communications to you
You agree that Coldsmoke may send electronic mail to you for the purpose of advising you of changes or additions to this site, about any of Coldsmoke’ products or services, or for such other purpose(s) as Coldsmoke deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT COLDSMOKE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on Coldsmokeco.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Coldsmokeco.com purchase you may return it with your invoice to Coldsmokeco.com by mail. Please see our Return Policy.
You agree to defend, indemnify and hold Coldsmoke harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
Unless otherwise specified and except to the extent Coldsmoke products are offered for sale in the United States through this site, this site and the contents thereof are displayed solely for the purpose of promoting Coldsmoke’ products and services available in the United States and select foreign markets. This site is controlled and operated by Coldsmoke from its corporate headquarters in Venice, California.
This agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.
This agreement is effective unless and until terminated by either you or Coldsmoke. You may terminate this agreement at any time. Coldsmoke also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in Coldsmoke’ sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of this agreement by either you or Coldsmoke, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of this agreement or otherwise.